Designing for Trust in Digital Communities
How to build trust signals into community products from day one, not as an afterthought.
design trust community
Writings
Essays, notes, and thoughts on design, community, and building products.
Finding the Balance: AI and Human Moderation
Exploring how AI can augment human moderators without replacing the empathy and context they bring.
ai moderation safety
Accessibility from the Start, Not as a Fix
Why building accessible products from day one is easier, cheaper, and more effective than retrofitting.
accessibility design process
Collaborating with Engineering: A Designer's Guide
Practical strategies for working effectively with engineering teams to ship better products faster.
collaboration process engineering